Sales Support Representative

Position Overview

The Sales Support Representative will support AER-FLO Customers and Sales team by facilitating quote requests, general product information inquiries and custom design and logo mock ups to assist in achieving companies annual sales targets.

Specific Responsibilities include:

• Completing accurate and timely quotes for dealer and end user customers upon request from the customers or sales team members.
• Coordinate with CAD Team to complete custom designs and sign-offs for customers prior to orders being completed.
• Customer follow up, directly or through sales rep, on general requests for product information, lead times or custom capabilities.
• Maintain strong working knowledge of product limitations to effectively communicate with customers and sales team members on production options.
• Be the expert in system configuration tools to efficiently put together quotes and continue to identify opportunities for improvement.
• Join calls with sales reps and customers to gather details on large, complex requests to accurately provide mock ups and quotes.
• Work well independently.

Successful candidates will have the following knowledge, skills and abilities:

 To perform the job successfully, an individual should be able to demonstrate the competencies or have attained the skill levels listed below: 

• Minimum of three years’ experience in sales or customer service configuring quotes and estimates.
• Customer minded – Ability to view a situation from a customer perspective and make decisions that will provide a suitable result for both the customer and the business.
• Understand components of margin and manage to maximize profitability. 
• Intellectual Curiosity – Actively seeks new information and ideas to improve personal, departmental and Company processes. 
• Highly organized and efficient; capable of working in a fast-paced environment. 
• Understand components of margin and manage to maximize profitability. 
• Exceptional communication skills – Ability to clearly communicate ideas and information through excellent written and verbal communication both internally and externally. 
• Multi-tasking Skills - Ability to multi-task and prioritize day to day responsibilities and services in an unpredictable environment. 
• Technical Competency – Demonstrate the ability to learn and navigate sophisticated ERP systems related to order entry, customer accounts, and Customer Relationship Management. 
• Problem Solving Skills – Demonstrate the ability to analyze a problem for root causes and develop effective solutions to serve both customer and internal team member needs. 
• Interact with sales and operations leaders to develop best practices to grow business. 
• Microsoft Office Applications – Demonstrate proficiency in Word, Excel, and Outlook. 

Compensation:

Competitive package including salary, commission and insurance